Van De Venter Mojapelo Inc
Continued harassment after account settlement

On Saturday morning (19/10/2013) I received a phone call @ 09:20 from VVM. They insisted that I provide my ID number before they would tell me what the call was about. When I refused to provide my ID number for security reasons and asked that they just tell me what the call was about the person calling said that they can't unless I provide my ID number, but at the same time said that I received an SMS on the 16/10/2013 to inform me of an outstanding balance on my TV license. I told them that I received no such SMS, but if that was indeed the case they should just tell me and I would settle my account. After which she continued to talk over me, insisted that I received the SMS, threatened me and then hung up. This is unacceptable and unprofessional.

After a 2nd phone call from someone much more reasonable I checked and paid up my balance in full on the same day and confirmed with the SABC that my account was settled. Yesterday I received 2 SMS'es from VVM stating that I still haven't paid. One stated that I have until the 27th to pay and the next stated that I had to pay on the day.

Stop the rude phone calls and incorrect/inconsistent SMS'es and update your records!

Company: Van De Venter Mojapelo Inc
Country: South Africa
City: Telephone

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