Cityslicker
Breach of CPA

I bought a voucher for a meal from the City Slicker website. As per the terms and conditions of the voucher I have to phone and make a booking in order to use it. I tried to make a booking for about 2 weeks - unfortunately the restaurant did not answer their cell phone (only number listed), they do not have a website and they do not have land line. The voucher "expired" after 3 months.

1 As per the CPA vouchers are valid for 3 years - why does CitySlicker not print the correct legal information on their vouchers?
2 Now that I want a refund, I can only get a credit to use on the CitySlicker website. This is because I didn't cancel within 7 days of buying the voucher. I paid by credit card - why can I not have my CC refunded? I don't want another voucher.

"Where ever the CPA entitles a consumer to a refund, it must be interpreted to mean that the consumer has the election on how to receive the refund. This means that while refunds as in-store vouchers or credits are not illegal per se, if the consumer demands a cash refund you must give it to them. Also in terms of s56, the consumer, not the supplier has the election on whether to chose the refund, replacement or repair"

Company: Cityslicker
Country: South Africa
City: Head office

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