Momentum Health
Poor information provision and service

When I called the Momentum client service to log the annual check ups that I wanted to do, everything went quite smoothly. However, the woman I spoke to failed to mention that, when I claim back from momentum after the check ups, I need to include my codes (this seems like something really basic to omit). Needless to say, my claims were not processed. But the feedback from Momentum on claims is pathetic. There is no communication from them to let you know that your claims have not been processed. After following up repeatedly, I had to call my original broker, who then explained it to me. When I email the client services, the emails are so generic, it makes you feel like a computer has replied to you. There is no feeling of being a valued client, and no human interaction whatsoever. I am deeply disappointed by the lack of interpersonal experience that I have found with Momentum. I wouldn't recommend them as a medical aid to anyone that asked me.

Company: Momentum Health
Country: South Africa
City: Cape Town

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