Discovery Vitality & Vitality Mall
Incorrect Cash Backs & lack of ownership

1. The incorrect % was loaded on my Healthy Care benefit, resulting in me not being paid any cash back. When it was eventualy loaded correctly to 25%, only 15% of the value was refunded. Now they refuse to pay the 10% difference, because they only make payments of R50 or more. Had the mistake not been made, the cashback would have been more than R50. I had to make numerous phone calls and emails over a period of a month to just get the % back to 25%

2. I received no Healthy Food cash back in March - when I called in they said I did not purchase anything. I am still waiting on feeedback.

I am really dissappointed at the lack of urgency and feedback in general. The call centre agents can't give any apporpriate feedback & always have to escalate if it's past due date for feedback & you then have to wait some more.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Call Centre

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