Discovery Health
Healthcare suspended for Discovery's own

Discovery Health somehow managed to debit a staff member's individual Standard Bank account instead of the our corporate account. How Standard Bank let that happen, I still do not know. The individual queried the huge debit and ultimately had it reversed. Following which Discovery Health suspended all our members accounts for non-payment. we followed up, and the original debit order went through our account, but still our members' medical accounts were still suspended for a clear 14days now. We still cant access our healthcare. Numerous emails and phone calls have not helped.
Response from Discovery
Good day and thank you for your email.
I am currently in meetings. During this time my personal mailbox will not be managed.
For assistance please use one of the following channels:
Membership related queries, email [Email Removed] or call 0860 99 88 77
Regards,
Darryn Symes
Team Leader: Client Service

2nd
Thank you for your email.
This is an automated response to confirm that we have received your correspondence.
Your reference number is 2766169663One of our consultants will respond to you by email or contact you telephonically within 3 working days.
Kind regards
Disc

Company: Discovery Health
Country: South Africa
City: Johannesburg

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