Bestmed Medical Scheme
Bestmed Primecure Pathetic Service!!!

On 21 December we were on holiday at the South Coast and my husband was ill, we then found the local doctor and phone PRIMECURE for an authorization number to visit a non network provider - the consultant gave us an authorization number for the doctor's fee as well as the medicine we obtained from the pharmacy. I asked the consultant where do I email the account to, to be refunded, she said unfortunately she doesn't have the address. When we got back home I phoned the call centre and was given the following email address - [Email Removed] which I sent the claim to on 15/01/2013 and I got I read receipt, then on 5 February I followed up when this will be paid, just to be told that the claim has not been registered on the system - no apologies nothing just it will take 30 days. Today I received a sms that this account will not be paid as we did not visit a network doctor - hence obtaining an authorization number for a non network visit which was granted! Is it just me or does Bestmed Primecure not have a clue what is going on!!! Can someone please sort this out!!!

Company: Bestmed Medical Scheme
Country: South Africa
City: Head office

  <     >