Discovery Vitality & Vitality Mall
CANCELLED MY CONTRACT - SYSTEMS NOT WORKING

On 23rd of January I received an email to say that my gym contract would be cancelled due to not meeting the minimum required visits. When I called the call centre, I was given a referece number and then emailed back 3 days later explaining that their records matched the records requested from the Gym.

I was then told to contact the gym directlly to deal with it. This was almost impossible (see my other compaint regarding Planet Fitness). To cut a long story short. Dylan Hinde at the gym could not find any history of my December visits and so I am left helpless.

My complaint is that whenever I email or call the Discovery call centre. I have to deal with a different person, I cannot get put in touch with a manager or someone who I can explain my situation to. Each call entails explaining the situation again and again and going through the same processes. I want to speak to the people who sign the email but am told that they do not take calls. I don't have to time (or patients any longer) to explain my story over and over again.

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Wanderers

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