Reon Apollos
Incorrect Prescription

Subject: Formal Complaint Regarding Incorrect Prescription and Service

Dear Sir/Madam,

I am writing to formally express my dissatisfaction with the service I received at your Hendrik Potgieter branch and to highlight a serious issue concerning the prescription provided for my recent glasses purchase.

Despite my optometrist confirming that my eye test results indicated no change from my previous prescription, I purchased a new pair of glasses for the substantial amount of R5000. However, shortly after beginning to use them, I started experiencing headaches and difficulty focusing, which became increasingly uncomfortable. Upon switching back to my previous glasses, the symptoms subsided.

When I returned to your branch to address this issue, I was informed that I would need to pay for another eye test, which I found unacceptable given that my optometrist had already confirmed no change in my prescription. I explicitly requested that your team compare the current glasses with the new pair to identify any differences, emphasizing the importance of resolving this matter without additional charges.

To ensure the accuracy of my prescription, I decided to consult with another optical professional at Spec Savers. Their assessment confirmed that the prescription on the new glasses was not only different but weaker than it should have been, explaining the discomfort and headaches I experienced.

This entire experience has been disappointing and frustrating, especially considering my longstanding loyalty to Spectacle Warehouse, having been a customer for over 8 years. The inconvenience, combined with the unnecessary additional expenditure of R5000, is unacceptable.

I trust that you will investigate this matter thoroughly and take appropriate steps to address my concerns. I expect a suitable resolution, including a review of the prescriptions issued and compensation for the unnecessary expense incurred.

Thank you for your prompt attention to this matter. I look forward to your response.

Company: Reon Apollos
Country: South Africa
Region: Gauteng
City: Florida Glen, Roodepoort, 1709
Address: Florida Glen, Roodepoort, 1709
Phone: 0832865452

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