Resolution Health Medical Scheme
ANOTHER MEMBER WITH MY LATE HUSBANDS ID NO

MY LATE HUSBAND WAS A MEMBER OF NIMAS FOR MANY YEARS RESOLUTION HEALTH) ON THE 18TH OF DEC 2012 VERY SADLY HE PASSED AWAY OF A MASSIVE HEART ATTACK AT CROMPTON (LIFE) HOSPITAL IN DURBAN. WHILE A FRIEND AND I WAS ADMITTING HIM, THE ADMISSIONS CLERK TOLD ME THERE WAS ANOTHER PERSON WITH MY HUSBAND'S ID NO. ON THEIR SYSTEM. BEING IN A BAD STATE AT THE TIME SHE READ THE ID NO TO ME I SHOWED HER HIS DRIVERS LICENSE AND SHE ALSO READ THE ID NO OUT TO HIS FRIEND - SHE EVEN TURNED THE SCREEN AROUND TO SHOW US THAT THE OTHER PRSON 'S NAME CAME UP AS SOON AS SHE ENTERED MY HUSBAND'S ID. ALL I CAN REMEMBER IS THAT HIS FIRST NAME WAS "JACKIE"

AFTER MY HUSBAND PASSED I THOUGHT THAT I WILL JUST LEAVE IT BE UNTIL I RECEIVED A BILL TO PAY AS HIS " BENEFITS WERE EXHAUSTED" MY HUSBAND WAS HARDLY EVER ILL AND IN ALL THE YEARS HARDLY EVER USED HIS MEDICAL AID!

I TRIED TO CALL THE CALL CENTRE BUT AS SOON AS THE QUERY SEEMED TO BECOME TO COMPLICATED THE OPERATER PUT THE PHONE DOWN IN MY EAR.

I WANT RESOLUTION HEALTH TO INVESTIGATE THIS AND I WOULD LIKE AN ANSWER AND THE CULPRIT TO BE INVESTIGATED AND PROSECUTED.
I FEEL IT IS THE MEDICAL AID'S OBLIGATION TO DO THIS TO ERADICATE

Company: Resolution Health Medical Scheme
Country: South Africa
City: CUSTOMER SERVICES

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