Discovery Health
Terrible, suspended!!! URGENTLY

Membership number: 440887551
WE HAVE BEEN ON DISCOVERY FROM 1 SEPTEMBER 2013 TILL NOW. THIS MORNING I HAVE RECEIVED A CALL WE ARE SUSPENDED???!!! WE HAVE MADE A DOUBLE PAYMENT AT THE END OF SEPTEMBER 2013 FOR SEPTEMBER AND OCTOBER. AT 4 NOVEMBER WE HAVE MADE A PAYMENT FOR NOVEMBER.THEY HAVE SAID ON THE APPLICATION FORM I HAVE ASKED FOR AN DEBIT ORDER FOR THE 10TH OFF EACH MONTH. I HAVE TOLD THE LADY THAT I HAVE ASKED MY BROKER THE BANKING DETAILS OF DISCOVERY TO DO AN EFT EVERY MONTH BEFORE THE END OFF THE MONTH. SHE SAID TO ME WE HAVEN'T PAYED YET SO WE ARE SUSPENDED AND IF WE PAY NOW WE ARE ONLY COVERED TILL 10 DECEMBER 2013. SO WE HAVE MADE A FULL MONTHS PAYMENT FOR SEPT WHICH IS ACCORDING TO DISCOVERY ONLY FROM 1 SEPT TILL 10SEPT. SO FOR 10 DAYS A FULL MONTHS PAYMENT??? THIS WAS THE FIRST SOMEBODY HAVE PHONED US ABOUT THE PAYMENTS, ACCORDING TO MY LETTERS WE ONLY HAD TO PAY A DOUBLE PREMIUM FOR SEPT AND OCTOBER. NOW DISCOVERY SAY NO??? SO IN OTHER WORDS WE MUST MAKE ANOTHER DOUBLE PAYMENT??? WHY SUSPENDED, WHY DON'T PHONE US, WHY DON'T EXPLAIN EVERYTHING TO ME, ACCORDING TO ME WE ARE ON DATE WHITH THE PAYMENTS??? I HAVE TWO SMALL CHILDREN!!

Company: Discovery Health
Country: South Africa
City: Head office

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