Liberty Medical Scheme
LIBERTY MEDICAL BONA PLUS SCHEME

I HAD MY WISDOM TEETH REMOVED IN DECEMBER 2012, WHICH I DID GET APPROVAL FOR. I SUBMITTED MY SURGEON BILL (X2) 1 X INVOICE FOR CONSULTATION X-RAY, 1 X THE IN HOSPITAL PROCEDURE - TO THEM A FEW DAYS AFTER THE OPERATION. I RECEIVED AN SMS STATING THAT THEY WILL PAY R600 AND ODD RAND TO ME ON THE 04 JANUARY 2013. THEN I QUERIED WHY THEY ARE NOT PAYING MY 2ND INVOICE (SURGEON FOR IN-HOSPITAL PROCEDURE) I THEN RECEIVED MY MONTHLY STATEMENT SAYING MY SPECIALIST AMOUNT IS FULL AFTER THAT R600 AND ODD THAT THEY WILL BE PAYING ME. SO I QUERIED MY STATEMENT WITH THEM AND SAID SURELY MY CONSULTATION X-RAY COMES OFF MY SPECIALIST VISITS AND THE BILL FOR THE SURGERY FROM THE SAME DOCTOR WILL COME OFF MY HOSPITAL ACCOUNT??? I HAVE BEEN SEND FROM POINT A TO B AND BACK TO A TO NO AVAIL. EVERY EMAIL YOU SEND YOU WAIT A FEW DAYS FOR A RESPOND (IF ANY) OR THEY ASK FOR YOUR MEMBER NUMBER (WHICH IS IN THE EMAIL) AND THEN NO REPLY? I HAVEN'T RECEIVED ANY OF MY MONEY YET AND STILL DON'T HAVE AN ANSWER TO WHAT IS HAPPENING??

Company: Liberty Medical Scheme
Country: South Africa
City: Enquiries / Claims

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