Bankmed
Declining Service Level

Earlier in August I had called Bankmed to request three new cards which were suppose to show all the dependants I had registered (which were 2) but did not. I then called Bankmed to ask why the cards only displayed one dependant and their explanation was that I had only registered one dependant. I disputed this with them and sent proof of my application to show that I had indicated that I had two dependants, they advised me that they most importantly needed a withdrawal letter from the prev. medical aid and a proof of identity from the other dependant which I provided to them as at 30 Aug. To this day they have not responded and when I call their call centre I have to keep resending these details and their new rationale now is that I have to pay extra for the 2nd dependant and this is very unfair because I was originally quoted for two dependants by the them through my current employer and on their forms, I had signed the sections as per their instructions and now I am being put from pillar to post without a further explanation and their call centre security verification is duplicit/pointless because you have to reverify with the call centre agents.

Company: Bankmed
Country: South Africa
City: HQ

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