Discovery Vitality & Vitality Mall
Customer Service

Last week I received notification from Vitality to advise that I had not fulfilled my 36 visits to the gym over a rolling 12 month period. I wrote back to advise that the topic had been discussed before (also via Hello Peter), that I had been holidaying and working out of South Africa for about four and a half months, between late November 2012 to mid April 2013, only to be advised this time that working out of South Africa is no longer considered, etc. etc. This is completely in contradiction to what I was advised back in March/April.

From my membership access history, you will notice that I visit the gym quite regularly (when in South Africa). Despite having been out of South Africa for four and a half months, I still managed 35/36 visit on a rolling 12 month period, and for that one visit short I am being harried and harassed. I exercise regularly, have done so for the last 11-12 years with Virgin Active - so the question begs, what kind of Customer Service is this?

Company: Discovery Vitality & Vitality Mall
Country: South Africa
City: Gardens

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