The Urn Guesthouse
The worst guesthouse eve

I have been to this place a couple of times mainly because I make accommodation bookings late and could not get accommodation at my usual bnb. I noticed the first time that black guests were treated differently at this place but I thought I was just being too sensitive. All guests pay the same amount of money but services given differs. Ezette says all sorts of negative stuff about black guests to her staff who in turn come and tell the guests because they are also disgusted by her attitude. Its OK for white guests to eat in their rooms but this is a definite no no for blacks. There was a young girl who stayed there for months in room 2, she was called a fool and all sorts of other names behind her back. What makes it worse is that she never wants to do her dirty work she expects her poor employees to do it for her. I had no hot water Monday morning and no apology was given, fridge was not working and smelly and there was refund for that that but has the guts to demand money from me, sis

Company: The Urn Guesthouse
Country: South Africa
City: Middleburg

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