Fedhealth Medical Scheme
Staff who know their company & product

I had an emergency and had to rush my son to hospital on Tuesday evening and thus had to follow up with Fedhealth to get the authorization number on Wednesday morning. I first got through to Katleho who was very helpful and efficient and then he said there seemed to be a problem with the ICD code the hospital had given to me. He transferred me to Natasha who asked me one or two questions about the incident and was able to process the authorization in minutes.

A big "Well Done" to Katleho and Natasha for their efficient and friendly help and for knowing exactly what to do.

Most of my experiences with call centres have been bad to say the least but this has renewed my faith that there are companies out there who train staff correctly and do things right the first time.

Well done guys!!

Company: Fedhealth Medical Scheme
Country: South Africa
City: Authorizations

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