Discovery Health
Pathetic seevice yet again

I'VE JUST BEEN TOLD YOU SHORT PAID THE DOCTOR AND I MUST PAYS THE SHORTFALL. WHY DO I CHECK WHICH HOSPITAL TO GO TO AND GET AUTH IF SUCH IS GOING TO HAPPEN. YOU REFUSED TO PAY FOR THE MEDICATION THE DOCTOR PRESCRIBED BECAUSE IT'S NOT ON YOUR LIST YET THIS IS THE SAME MEDS I TOOK WHILE IN HOSPITAL AND YOUR REASON WAS IT WAS PART OF HOSPITAL BENEFITS THATS WHY I COULD GET IT WHILST ADMITTED SO WHY AINT YOU PAYING THE DOCTOR I SAW WHILE IN HOSPITAL??? I ALREADY HAVE TO PAY R1200 FOR MEDS AND NOW I MUST PAY FOR HOSPITAL SHORTFALLS??? AND YOUE UNBELIEVABLE DUMB STAFF REALLY RISE TO THE OCCASSION, EDMUND HAS THE ABILITY OF MAKING OUT THAT HE IS SAYING SOMETHING WHILST SAYING ABSOLUTELY NOTHING, HE SAID THE SHORTFALL WAS FOR A CHILD THERAPY CLAIM AM 29YRS??? THEN NO THE CODE IS BROAD CLEARLY BROADER THAN HIS BRAIN. HE SAID HE WILL SEND ME A STATEMENT WITH THE SPECIFIC DR'S CLAIM I WAS IN HOSPITAL FOR 3 WEEKS AND HE SEND A STATEMENT FOR 4 DAYS 11/04/ TO 15/04. ISN'T HE SUCH A GENIUS? THIS IS WHY LIKE MYSELF PAY FOR MEDICAL AID, EXCELLENT FOR A STRESSED OUT DEPRESSION PATIENT.

Company: Discovery Health
Country: South Africa
City: Call centre

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