Life Healthcare
Failure to resolve billing query

On the 18th of December 2012 I visited the 24 hour unit at Little Company of Mary to have an abscess drained.

I received a bill from the GP practice which I subsequently paid.

I then received a separate bill from LHC of R704.80 for hospital ward fees. The date of treatment on this bill was the 19th of December and according to the bill I was treated after I fell and cut open my head.

After explaning to one Annah Magaela that I certainly wasn't treated on that date, nor being treated for a head injury, the case lay dormant. I then got two separate calls last week from LHC, from one Armand and the day thereafter from a different gentleman whose name I didn't catch. Both of them said they will have it investigated but I haven't had a further response.

Now this week I started getting snotty sms'es from a 3rd party debt collector about the outstanding bill. I brought this to Annah's attention but still I haven't had a further response.

Why didn't LCH attempt to rectify the matter before involving the 3rd party? Are we now to pay just any bill from any supplier, regardless of its accuracy, or have our credit records tainted?

Company: Life Healthcare
Country: South Africa
City: Little Company of Mary

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