Liberty Medical Scheme
Eceived a bill for the past three years in Nov 12

On the 23rd October 2013, one of the consultant called me to inform me that I owe Medical Aid - R2 000.00 billing for the past three years. I was shocked because, firstly the plan that I'm on has a savings account and everytime the doctors submit my claim they process it based on what I have at that point should i exceed they decline the claim and I will pay cash. Secondly I'm on a debit order payment method where they debit me on a monthly basis. When I disputed this they told me these are small amounts that they used to put through even if I have exceeded my savings plan. My question is why did they have to wait almost three years to recover this money or bring it to my attention. I therefore believe that their system is not 100% accurate, they need to fix their system to ensure that issues like these do not happen again. I cannot be held liable for something I not in control of. what is worse is they bring this matter to my attention just before the billing reaches three years, because of CPA/NCA rule. I'm told I need to make payment arrangement with the credit controller. Im very disappointed in this organisation to think I've been with them since 2004

Company: Liberty Medical Scheme
Country: South Africa
City: Head Office

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