Samsung South Africa
Poor service

Sent in my LED 102cm tv for repairs in the warranty period. Have not had tv since beginning of February 2013. Went to fetch it from the Samsung accredited repair dealer - with technical report stating tv cannot be repaired and that it is to be replaced.
Went to the House and Home where I purchased the tv - they were extremely helpful.
I was told by Samsung call centre said it would take up to 48 working hours to get a 'return number' in order for the exchange to happen.
I was not happy with this as now it is a further period WITHOUT my tv which I have paid for. We were then assured this would be dealt with by this morning. After numerous calls to the Samsung call centre - to be told ALL MANAGERS were in a meeting and that WE must call back - what poor service - I as the customer demanded they call me back... WELL needless to say it is almost 3pm - NO phone call, NO tv..
I just want my tv TODAY!!!
Samsung - very disappointed in the 'after' service I have received, even after I have done all the running AROUND for a tv that is not working!!!

Company: Samsung South Africa
Country: South Africa
City: Service centre

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