Samsung South Africa
Disgusting service, empty promises, dont give aDamn

On the 16 dec 2012 we purchased the new Eco Bubble Samsung washing machine, the offer was very attractive as it came with a 30 day money back guarentee a R500.00 trade in voucher for your old machine and FREE OMO liquid for a month, WOW! what an offer, so we purchased it, we registered on line on the18th dDec sent rough the necessary documents etc & waited. i complained about the machine as my washing wasnt spinning dry on a 15 min eco cycle, and had to use a 12 min cycle again just to dry the washing, so much for economy. we phoned Samsung on the 11-01-2013 spoke to Rebecca & complained, a team was eventually sent out after many frustrated calls, and they came on th 6 feb, to be told that is how the machine works & nothing can be done, I asked about the collection of my old machine& was told, SORRY not my department, I called on 5 march spoke to Barry whom made promises, & nothing materialized, spoke to Rebecca again on 13-03 & was told Eben will contact me, still waiting, i called on 25-03 asked for Rebecca & was told she was busy, i asked to be called back & was told they DONT call back, What the! im so disgusted and frustrated at the lack of service, & lack of promises!

Company: Samsung South Africa
Country: South Africa
City: Gauteng

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