Samsung South Africa
R8000 phone stops working in 5 months - no respons

I bought a Samsung S4 in August, it has stopped working. it does not even start. I went and bought a new charger at great expense as i thought it may be the charger but it still does not charge. I took the phone back to the cell C store i bought it at and was told hand it in, it will take 21 working days, i asked for a loan phone and was told sorry they do not do that any longer. So i must be without a phone for more than a month because of shoddy workmanship. Another alternative is i can take a morning off work to go to the samsung office at my expense to get it fixed faster. How can you sell such a high value item and have such after sales service.

I would like a refund, replacement of the phone.

Company: Samsung South Africa
Country: South Africa
City: National

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