Samsung South Africa
Pretoria Appliance & TV ruining Samsung reputation

I bought a new Samsung Series 7 TV on 14 December 2012. The TV stopped scanning for wireless networks within 2 weeks. I logged a call with Samsung online to have the TV fixed. Samsung dispatched someone from Pretoria Appliance & TV in PTA West to collect the TV for service on 22 January 2013.

It took them 2 weeks to bring the TV back on 4 February 2013 with the SAME problem it had. Nothing was fixed. The TV still cannot scan wireless networks. I feel like a fool because maybe Pretoria Appliance & TV thinks I do not know what was wrong with the TV.

This is the worst service I have ever had. It utterly destroyed my passion for Samsung products.

Company: Samsung South Africa
Country: South Africa
City: Head Office

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