Samsung South Africa
Appaulling service

It's so unjust to be treated like a criminal by service providers; Samsung has been having problems with the Samsung Galaxy S4. Having such a good experience with the S2 I decided to get a S4, only to find out by voice of mouth that the S4 has a battery fault to be one of them, I was one of the unlucky customers to have had his battery expand and become UN unable due to this failure on Samsung's part. I was never advised by this by this and purchased a new battery costing almost R400.00 which is a lot; I later contacted Samsung as I was never made aware of this. I logged a call with reference 711215 & been almost 3weeks I have not received not even an ackwoldgement mail or letter from Samsung, is tis the kind of service we receive. I really am appalled by this poor service delivery and would appreciate if my request be attended to. Swell as receive feedback as to why this is taking so long.

Regards

Company: Samsung South Africa
Country: South Africa
City: JHB

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