Samsung South Africa
Worst service ever experienced SAMSUNG

Cain of events to support Headline assumption:
1.Myself to SS support
The Service provider was contacted on 08/06/2013 to report discolouring and spots on the TV screen.
Prolad sent out a technician on the 18/06/2013 and gave us service report (nr 44474.) and communicated that the screen had to be replaced. Since the service report we have had the worst experience with the service provider promising replacement (repair) of the TV. The service provider on 7 occasions (dates) promised to do the repair. After being subjected to unacceptable rudeness, incompetence and hollow promises it was escalated to Samsung customer support and reported to management Shaun Grobler still waiting for his resolve. User electronics attempted to repair the TV process took 2 weeks collected my faulty TV myself. Customer service asked for a third attempt to resolve the repair of the TV. Advanced Electronics were quick to collect TV and repair received TV on 14 November repaired sadly until 15 November 2013. The TV is now a black ornament not working. Wondering if Samsung will pick up my DSTV tab for the last six months and be able to honour its guarantee. THINK ABOUT IT WHEN PURCHASING THEIR PRODUCTS.

Company: Samsung South Africa
Country: South Africa
City: Samsung

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