Samsung South Africa
Samsung Galaxy note 2 - firmware/software problem

Ought a new contract with MTN on 11 June 2013. after. I had the phone for 3 days when I cracked the screen at the top where the cover ends NB I purchased a cover the day I got the new phone! The small crack must have happened while in my handbag as the handset was never dropped. The staff at MTN can bear witness to this as I showed them when I went into the branch in June/July to sort out my contract problem with Retizia?
Now after using the phone for the last couple of months I have a software problem 'playstore not working' or google gapps not working - this causes the phone to intermittently stop working. The phone is still under warranty and this is being refuted for the cracked screen. How can a software problem have anything to do with this. I am not happy to have it repaired as my previous experience with my Samsung Galaxy I900 software problem resulted in me having no phone for more than 6 weeks as it was repaired twice and then eventually Samsung sent a courier to replace the phone and the replacement also had software problems

Company: Samsung South Africa
Country: South Africa
City: George

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