Samsung South Africa
Poor after sales service

I bought a Samsung 46" HD/LED/3D Smart TV from Dion Wired in Hyde Park (on 22nd June 2013). I subsequently had problems with the TV set: my screen freezes and displays coloured stripes, the TV will then restart and freeze again repeating the cycle. I logged a call with the Samsung Call Centre (on 3rd September 2013) and the attending consultant attempted to correct the issue remotely. After her failed attempt a call was logged with a local service agent in my area (service order #: 413 841 8479) and I was notified that I should expect a call within 24hrs-48hrs to schedule an in-house repair. I did not receive the call and made a follow up on 7th September 2013 to query the delay, I was assured that the call had been logged and that some-one would contact me on 9th September 2013. I still haven't been contacted and my TV is still not working.

I am aware that the delay is with the service agent (which is a third party), however, Samsung are responsible for establishing SLA's with them when bringing them on-board as partners who will be dealing directly with their clients.

I have empty promises from Samsung, a Service Order Number and still a defective TV set. Not good Samsung :(.

Company: Samsung South Africa
Country: South Africa
City: Roodepoort

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