Mega Group
PURCHASE OF FIREPLACE - APPALLING SERVICE

Following 2 in-store complaints with no resolve, an email was sent to the complaints department of MEGAGROUP (WELLINGTON PAINT & HARDWARE):

1.Fumes released from paint used on fireplace was excessive resulting in difficulty breathing, extreme headaches, hay fever, attack on immune system
2.Incorrect parts accompanied fireplace resulting in a Safety hazard; burning.
3.No in-store sales assistance notwithstanding the numerous attempts from our side. Question: Should a sales consultant not advise on any risk factors? Give advice on "how to" after product installation?
4.No after sales assistance > no follow up to see if client satisfaction was obtained. Only when we complained a reaction was evoked, but not resolved.
5.No health risk warning in-store or on the packaging of the purchased item.

Only after incurring additional costs (medication, time, telephone usage to mention but a few) we receive an email stating "Sorry" but you should have done this. Question: How should we have known?

We feel the matter was dealt with appallingly and expect MEGAGROUP/ WELLINGTON PAINT & HARDWARE to take responsibility whether it is a lack of training or simply a lack of customer service!

Company: Mega Group
Country: South Africa
City: Wellington Paint & Hardware

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