Microsoft
Unable to use services

I have had an Office 365 Home Premium subscription since August last year. Upon trying to share my sibscription, I was told I need to have a cellphone number on Microsoft Account to allow any sharing (I tested sharing a document from Skydrive and got the same issue). Section 2.1 of the Microsoft Services Agreement clearly states that I need either an alternate email (which i have added) OR a cellphone on my profile. After talking to microsoft support for more than 3 hours, I was bascially told that they want the cell number. This is not in the agreement, nor anywhere else. The Microsoft Representative acknowledged that it isn't anywhere in the agreement, but told me that it is how the system works. So I can either comply or I can't use the features I have paid for. I have an annual subscription and would like to be refunded for the remainder of my subscription as this is clearly against the agreement.

Company: Microsoft
Country: South Africa
City: Office 365

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