Ikonic IT
The customer comes last: runaround ends in

I ordered a 3TB "WD Mybook Essential" external harddrive on 2 April 2013, along with other items totaling R3, 737 - I wanted to use it to make backups of an identical 3TB drive. I unpacked everything but only got around to attempting my 1st backup 1 month later. I then discovered the drive that had been delivered was in fact only a 2TB drive. I immediately notified Ikonic - who blamed their supplier and then claimed they could only replace the drive with the correct item if I had kept the box! I explained that I had discarded all the packaging a month earlier - the drive looked identical to my existing 3TB drive and it was only when I attempted to copy all my files that the problem became apparent. Ikonic offered to re-imburse me the difference in price between the 2TB unit and the 3TB unit - I explained that I ordered a 3TB unit to backup my 3TB unit - the 2TB drive is useless. This went back and forth, with iKonic taking absolutely no responsibility - 6 months have now passed and I gave them one last chance to do the right thing. This evening I noticed that they credited my account - with R114! Thanks to iKonic, I've been robbed of R1475 for a 2TB drive I have no use for.

Company: Ikonic IT
Country: South Africa
City: Johannesburg

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