Dell Computers
Next Day Onsite my Backside!!

Bought a brand new Dell XPS 15 3 weeks ago. Then one morning it just would not switch on. I called the Dell Corp, seeing that I have a next day onsite included...

Yeah right! They promised me, after about a total of 4 hours on the phone, that the motherboard would be replaced. They said that a technician will call me between 8 and 10H00 the Friday morning to arrange...

I waited until around 13H00 on Friday, nothing... Then, I called them again. After about 45 minutes on the phone, they told me that they do NOT HAVE SPARE MOTHERBOARDS FOR MY 2000USD DELL XPS 15???

Then I explained that the data on this now paperweight is ABSOLUTELY CRITICAL TO MY BUSINESS the next day (Conference calls and a huge meeting), they promised to be onsite before 17H00...

Our offices close at 16H00 on Fridays, so I went outside, and sat in my car under a tree until 18H00...

Guess what... I am still waiting!! still not even a call!! Nothing! I called them now again...

"Sorry, the new MB will only be available on the 29th or after!!!

DELL!!!

Company: Dell Computers
Country: South Africa
City: Corporate

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