Acer Africa
Unacceptable communication from vendor

I bought a new Acer TravelMate notebook through Acer's dealer network (Rectron) just under a year ago. The unit was sluggish from the start, and has crashed 3 times since new. Recently (about 8 weeks ago) one of the USB connectors stopped working. Through my personal experience and under the opinion of our IT guy, we suspected a faulty mainboard. I booked the unit in with the service dept in Port Elizabeth (Rectron) who duly shipped the pc to Acer Africa for evaluation/repair. Two weeks after booking the unit in I was told that the part had been replaced and the unit was ready for collection. Upon enquiry of the part I was then told that the hard drive had been replaced!!! I stated at the start that this was a personal notebook used daily for work and that the data on the drive was important. I was unable to back-up any data due to the severity of the crash. SURELY somebody should have contacted me to inform/ask me if I was prepared to lose all of my data and suggest some means of data recovery, as I was unaware that the problem was with the storage device. I was then told that I would have to pay Acer FULL RETAIL for my damaged drive and that data recovery was pointless!

Company: Acer Africa
Country: South Africa
City: Johannesburg

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