Budget Rent A Car
A warning to any potential clients

If you are like me then you do your homework on customer service from a company before making use of their service. Then you guys better know this before using Budget Rent-A-Car.

After a car rear ended my rental car in late January, Budget invoiced me a liability fee of R7000. However, when I started following up on how long this process would take to get resolved, I was informed that this process could take up to 3 years with no guarantee of a settlement.

On 19 March, Winston Guriah (Executive Head of Claims) promises weekly updates via Junaid Absalom. This is yet another false hope. The only way I get any updates is my requesting update from them only to get told that they are busy with it.

I don't think this claim is being dealt with professionally and I highly doubt that I'm the only one experiencing this.

Company: Budget Rent A Car
Country: South Africa
City: OR Tambo

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