Fiat Group Automobiles South Africa
Pathetic Customer Service/Relationship and Attitud

Summary of events: Car booked at Fiat East rand authorised dealer. after 2 weeks told cant find problem not right tools. Got Fiat SA involved, who eventually told us if not happy move on to next dealer LOL? Few days later told to fetch its injectors. Got there car wont start. Back to Fiat SA speak to manager to be told Fiat doesn't fix cars they manufacture them. Next in line at Fiat promise to get it sorted. still nothing 3 weeks later. Called dealer again informed they found break in communication between ECU's. After weekend we call again for update, told battery flat need to charge haven't done anything. Call two days later to get update cant get hold of anybody, last resort DP who was on his way to meeting no luck leave messages no return calls. Eventually got a call from dealer technician (who is at least trying) saying now its timing? At wits ends - there is a a serious lack of management and EXCUSE management at order of the day. Stranded all that's left put a match to it. If this is how Fiat wants to build an ailing brand (beautiful products) they should stop now as they are wasting shareholders investment and frustrate the supporters/users of their brand

Company: Fiat Group Automobiles South Africa
Country: South Africa
City: East Rand

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