Fastway Couriers (South Africa)
Dissatisfied with customer service

I am completely dissatisfied with the FASTWAY delivery who was supposed to deliver my parcel. He called me at 08:18 today with cell phone number 071 961 7726 to inform me that he is outside my residence and I told him that I am at work but I will be there in the next five minutes as my work is close to my residence. I arrived at my residence at 08:28 and he was not there. I called him at 08:29 from my cell phone and to my surprise he told me that he had left the residence as he had many parcels to deliver. When I asked that why he didn't inform me that he is leaving or about to leave, I was shocked to get a response from him that firstly he used his airtime to inform and he couldn't tell me using his airtime again that he is leaving. I asked him if that's a proper customer service and he told me that he has more than 20 parcels to deliver and he couldn't wait for me even though he knew that I was on my way. He also said he will deliver sometime later today if he gets time. Now as a professional I don't believe that this is how customers should be treated and talked to, clearly the guy doesn't care not only about the customers but also with our parcels. VA0006597353 is the track #

Company: Fastway Couriers (South Africa)
Country: South Africa
City: Durban

  <     >