Toyota
Failure to honour warranty and very bad service

In June 2012, at 84000 kilometres my Toyota yaris overheated and the engine was damaged and it had to be overhauled. I took the car to mc Carthy Toyota in Centurion to get it fixed, where I paid a lot of thousands. I was informed I have a 12 months warranty on the engine and should anything go wrong with the engine they will be liable for the payment of the repair.

The car started using unreasonable amount of oil and I took it in for 90 000 service at Orange Toyota in Bloemfontein and I reported the problem of oil and the warranty issue with Centurion and nothing was done. The car was serviced on the 12th of December 2012 and on the 9th of January 2013 it would not start. I took it to Toyota in Bloemfontein and after their communication with Toyota Centurion I was told the engine has to be overhauled again 7 months after the first overhaul. I was given a quote of lots of thousands again and I was told I should be liable for the payment.

When I went to tow my car from their premises, I got there and I found out they had cracked my windscreen and I fold them I will not take the car till they fix it. Toyota customer service is extremely displeasing I must say.

Company: Toyota
Country: South Africa
City: Mc Carthy Toyota centuri

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