HYUNDAI MOTORS - HEAD OFFICE
Horrable customer service and constants deltas and problems for car bought in less than a year

Dear Sir/Madam,

On December 5, 2022, I purchased a pre-owned vehicle from the Brackenfell Hyundai dealership. Within the first year of ownership, the car developed numerous mechanical issues. On December 1, 2023, I brought the vehicle to the dealership for an assessment of the repairs. The estimate for fixing all issues amounted to more than R94,000.

I requested that the dealership simply reinstall the original parts so I could have my car back in working condition. However, they informed me it would cost R10,000 just to put the old parts back on. The car has now been in the dealership's possession for over two months.

Despite making all my monthly loan payments on time, I have not had the use of the vehicle since early December 2023. When I have contacted the dealership for updates on the repairs, I have received inconsistent information and excuses from various staff members. Chareen mentioned that they were still waiting for a car part since last year, Eddie mentioned that the car was done and awaiting payment from the customer (which I was not informed about), and Jason was clueless about the car when I contacted him.

Specifically, there appears to have been inadequate communication with my insurance company, which was going to cover the cost of refitting the original parts. After waiting over a month for the dealership to submit the necessary paperwork, I had to follow up repeatedly myself. I was informed yesterday that Kim from Finance forgot to submit the documents that were supposed to be sent within the 30-day claim period, delaying the insurance approval process.

Whose fault is this delay now? Why should I have to waste my time following up and calling the insurance company to appeal? The lack of proactive communication and urgency from the dealership on this matter is highly disappointing.

It seems the dealership does not comprehend the severity of this situation and is not treating it with the urgency it deserves. I have been without my vehicle for over two months now.

Out of frustration, I contacted the Ombudsman, and I was advised to get my car back. I still need my car back so that I can have it with me.

Kind regards,

Lumka Magidgidi (0712068589)

Company: HYUNDAI MOTORS - HEAD OFFICE
Country: South Africa
Region: Western Cape
City: Cape Town
Postal Code: 7570
Address: P. O. BOX 1719, 1610
Phone: 0712068589

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