First Car Rental
Their mistake but we have to pay!!

We returned our vehicle rented from the menlyn branch on 6 September 2013 at approximately 2pm. As we returned the vehicle Patricia indicated she will inspect the car while payment was made. It took approximately 20 - 30 min to eventually complete documentation and payment. During this time Patricia went to the vehicle made an inspection and came back into the shop and indicated explicitly that the vehicle was fine and everything can be finalized in the presence of the manager and myself. We made payment expecting everything to be fine as verbally confirmed in our presence. No form was provided to be signed off. We left then. My cell phone battery was dead in this period. When I got home and recharged I got a call indicating there is a chip in the window and our refund will be withheld. After 2 phone calls to the manager on duty, she said its an honest mistake on their side because they only saw the crack when they started to wash the car. If its a mistake on their side, why do we have to pay to have the windscreen replaced? I also have a recording of Patrica and Ilda Smith (branch manager) saying that they didnt see the crack upon final inspection of the car.

Company: First Car Rental
Country: South Africa
City: Menlyn

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