Automobile Association
Non Caring Behaviour by Emergency Contact Centre

On Saturday 2nd February 2013, at approximately 07:30am my vehicle sustained a "Blow Out" on the Right Rear Tyre. I subsequently contacted the Emergency Contact Centre for Roadside Assistance. The Call Centre Agent took approximately 10 Minutes to capture my details onto the system. She could not locate my position, the Off Ramp Leading to Ladysmith, Kwazulu Natal from the N3, next to Tugela East Plaza. The Dispatch Agent then informed me they were mobilizing a Contractor from Ladysmith to come and assist me, however they had to First Benchmark Costs and find the Cheapest Service Provider. This is shocking that an organization of the calibre of AA would promote such principles, placing a customers life at Risk and expose them to Hi Jacking, Murder, and in pursuit of the cheapest rate. Approximately Two and Half Hours later the Contractor arrived at the Scene to assist me. The town of Ladysmith is ONLY 25km away from the Scene (where I was stranded). However due to the sheer Non Caring, attitude for Customers, underpinned by incompetence of the staff and frontline supervisors handling this Call, the Contractor only arrived Two Hours later.

Company: Automobile Association
Country: South Africa
City: Johannesburg

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