Dhl International
DHL are useless
- 11-14-2013
- 14
After 18 emails I am complaining and not 1 reply and not one phonecall
why your service is so bad
why is it your tracking site shows the incorrect details and incorrect parcel destination
why is it the invoice sent has documents for another supplier / client with the same waybill no
why my does my chinese supplier says that DHL honkong is a mess so my parcel had to spend 6 days going to malasia and singapore
why does 2 phone calls of 2 min each to your help desk cost R50.00
Why should I have to send 16 emails to find out whats going on
Why I sent 10 emails telling you the parcel is going to durban and that is a mistake and then you send it anyway
Why I am told I will get the parcel on the13th and then it is sent to durban by mistake
Why I am told I will get the parcel 14th and then it is sent to johannesburg by mistake
Why I have written repeatedly to to DHL team leaders and received not even a phone call
Why I have to lookup the local office after 3 emails asking for the number to phone
Why did DHL use a 3rd party
Why the parcel is now sent to Johannesburg again
Why the parcel is now in Bloemfontien and and not East London
Will I ever get my parcel or a reply
Company: Dhl International
Country: South Africa
City: Gauteng