Mahindra Sa
Mahindra - Ssang Yong - the customer suffers

I am writing this letter out of pure frustration and because I don't have any other recourse. For the past two months (at least) I have been without my Ssang Yong Actyon. I have been using 3 different cars that I borrowed from my friends to do my work as a pastor of a church in Pretoria. My story. During a regular service I notified Mahindra Menlyn about a recurring noise in the engine that was promptly identified as a problem with the clutch. To keep the story short. Mahindra Menlyn replaced the clutch. When I eventually took delivery of the car the same noise was still in the engine. Conclusion - it was NOT the clutch. Then I had to overhaul the starter. Done. Nothing changed. Then it was presumably the fly wheel, but luckily not. They changed the gearbox oil and wanted me to take delivery. The same problem continued. Now they want to replace the ignition / key set (free of charge). Problem - 6 weeks for parts from Korea. They promise feedback, but no communication. I am convinced that they do not know what the real problem is. Good vehicle - bad service. No wonder that Ssang Yong is fading fast. Mahindra - not very helpful with a Ssang Yong product. The customer suffers.

Company: Mahindra Sa
Country: South Africa
City: Menlyn Pretoria

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