Ford
PROBLEMS WITH BRAND NEW CAR

I bought a brand new Ford Ranger 2.2 from Rand Auto Ford and received delivery on 3rd October 2013. The week of the 7th October by excitement was taken away by the engine warning. I took the car back to the dealer on the 10th and the afternoon of the same day the dealer called promising that the car ready and the problem was resolved. To my disappointment on 14 October the same problem reoccurred together with the airbag warning. I took the car back again and this time the dealer kept my car for 5 days and promised that the problem was finally resolved and that they have replaced the airbag module.

Today the 18 November 2013, the engine warning has resurfaced and the dealer now tells me that their computers are saying the problem is the starting sequence which in their interpretation is caused by the driver.
I have requested that I be given a new car as I believe the car has a factory defect but the sales manager tells me that it cannot be done but they are prepared to take the car back and I can go and shop for a car elsewhere.

What a service!!! Is this how Ford treat its clients? I am appalled by the service provided by Rand Auto Ford.

Company: Ford
Country: South Africa
City: RAND AUTO

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