Dhl International
Getting penalised by DHL's absence of services

My parcel was dispatched by DHL express on the 23rd of August from the USA, and it has not been delivered yet. I started calling DHL COUNTLESS TIMES from the 4th week of September. Every single consultant I talked with told me incorrect instruction and information, no one taking any responsibility or accountability. During the 4th week of September, I was told several times that I must pay for the state warehouse storage fees. I was told to pay R50 or so. As I found DHL's services pathetic, I decided to pay for this fee without arguing (further delay guaranteed) though I knew that it was totally wrong of DHL for charging me this in the first place. DHL never contacted or consulted me on this. Every single day, I called to request an invoice. Check your recorded conversation to verify this. For more than 2 weeks, no one followed up and no one helped me. No invoice. I called and emailed countless times. Today, I received an email saying I must pay R250 for the storage fee, which increases every day by R10. I have been utterly disgusted by the total absence of services at DHL South Africa. Why do customers get penalised by your inability, irresponsibility and incapacity?!?

Company: Dhl International
Country: South Africa
City: South Africa

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