UPS
If you don't have a crystal ball forget UPS

A company in the UK sent a parcel to me and it was received by UPS on 5 September - and there it sat. Apparently, they required further information so that the parcel could clear customs. Did they phone me? No. Did they attempt to make any form of contact? No. Yesterday, 19 September, I received an e-mail from the supplier in the UK saying that UPS were having trouble delivering the parcel and I must contact them. So, I 'phoned them today to find out what the problem was. Apparently, they needed either my id or my employer's VAT or importer's number. When I asked why they hadn't contacted me before they said they didn't have a contact number. When I asked why they hadn't bothered to try Directory Enquiries (I work for a University in Cape Town so it wouldn't be too hard to find) they said that they don't do that. Their policy is to sit and do nothing presumably in the hope that my crystal ball would be in operation and I would know to contact them to give them the information required. Eventually, just before the parcel is due to be returned to the supplier, they asked the supplier to contact me! Absolutely appalling service.

Company: UPS
Country: South Africa
City: Cape Town

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