Tnt Express
No feedback or communication to release parcel

This Parcel 284789020 of mine has been at customs for over a week - everytime i phone they say it will be cleared they can't hurry the process which i understand, but after a week i found out CUSTOMS needed specific documentation to clear this parcel.
No one at TNT as informed me of this in the past week - only that the payment is due which i paid over a week ago.
This is not an express service - i want my money back for express and also an explanation who is responsible for any feedback or queries customs might have.
I am running a business and deadlines must be met when choosing a paying for a courier service especially express.

Company: Tnt Express
Country: South Africa
City: Johannesburg

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