Ram Hand To Hand Couriers
Appalling Service

On Thursday 8th 2013 I ordered an Upgrade from Vodacom and they shipped the upgrade via RAM (Not my courier of choice). This was shipped before 12 on Thursday and I was told by the Vodacom agent that the package would arrive on Monday 12th 2013 as Friday the 9th was a Public Holiday.

This morning I contacted RAM to check the status of the delivery as I would have to make sure that I would be home. The agent at RAM had then given me the address of where they would deliver to and it was INCORRECT! When I signed the Vodacom Quotation the address stipulated was the correct one. Furthermore the address that RAM had provided me with DOES NOT EVEN EXIST!!
I had then contacted Vodacom again and they provided me with the address that they gave RAM and this was correct. I had then contacted RAM once more and the agent was exceptionally abrupt even though I had calmly explained to her what the situation was.
The reason I am so angry is because I know need to take some more time off work tomorrow to take collection of the upgrade! They did not even offer an apology or try and fix the situation timeously.

Company: Ram Hand To Hand Couriers
Country: South Africa
City: JHB

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