Volkswagen
NEVER PURCHASE A POLO GTI DSG 2013 SPEC

WE PURCHASED A POLO GTI LATE 2012, JUST BEFORE 5 000KM THE REAR WHEEL BEARINGS HAD TO BE REPLACED THEN THE GEARBOX HAD A TERRIBLE NOISE. 2 APRIL 2013 THE VEHICLE WAS TAKEN TO VW STRIJDOM PARK WHERE ANDRE GROBLER TOOK THE VEHICLE FOR A TEST DRIVE AND SAID 'THE NOISE IS NORMAL WITH THIS VEHICLE'. WHEN WE QUERIED THIS WITH THE SALES MANAGER YOLANDA WILKINS, SHE SAYS THERE IS NOTHING WRONG WITH THE VEHICLE AND SO DID THE SALES PERSON FAITH. WE THEN WENT TO VW SA AND DEALT WITH JO-ANNE RAUTENBACH WHO IS A CALL CENTRE CONSULTANT THAT DOES NOT ASSIST US SENDS US AN EMAIL SAYING: 'WHEN CHANGING GEARS THERE IS A GRATING SOUND HEARD, THIS IS NORMAL ADN WILL AND WILL EFFECT THE VEHICLE'. JO-ANNE DOES NOT RETURN YOUR CALLS BUT KNOWS ALOT ABOUT A VEHICLE AND SHOULD NOT BE A CALL CENTRE CONSULTANT. YOU CAN NOT SPEND R285 000 ON A VEHICLE WHEN YOU ARE HAVING PROBLEMS THAT THE DEARLERSHIP HAVE NOT DISCLOSED DURING THE PURCHASE. AS A CONSUMER WHO IS HAVING ENDLESS PROBLEMS, I WOULD NOT RECOMMED BUYING A POLO GTI. FROM THE DAY WE LOOKED FOR THE VEHICLE WE WANTED TILL TODAY WE HAVE HAD TERRIBLE AND DISAPPOINTING SERVICE FROM STRIJDOM PARK VW AND VW SA.

Company: Volkswagen
Country: South Africa
City: Randburg

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