Mercedes-Benz South Africa
Poor dealer service and service from Mercedes Benz

I have owned a Mercedes Benz ML500 2007 for three years which my wife drives. This vehicle has had numorus problems, One of the incedents was a faulty bush in the suspension unit which took centurion mecedes-benz 2 months to sort out, they replaced numorus parts at the suppliers expence and at the end it was just a plastic bush that was faulty, the viechle has only gone to them and one other dealer for service and on numorus occasions, i told them that the power steering had a problem and the level of the fluid was low, this was in the warranty period in december, in april the car went back to them for the same problem they said it was a faulty seal, and told me to drive the car for a 1000km and bring it back for inspection. i did as i was told and took the car back after 1000km, i was called the following day to be told my car is out of warranty and the whole steering rack had to be replaced at a cost of R43000. i felt this was extremly unfair as i had told them about the problem on numorus occasions.i eventualy agreed to pay for the repair at a price of R31000, last friday i recieved a call to tell me my car is ready but i need to pay another R10000 cause the power steering pump

Company: Mercedes-Benz South Africa
Country: South Africa
City: Pretoria

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