Imperial Select Multi Franchise
Repai

So I purchased a black Golf GTI 2.0T FSI from diepriver imperial select multi franchise the vehicles timing chain needed replacing because of a loud rattle from the engine bay. I took the vehicle in after much hassle and the repair was carried out 3months later. When I received the vehicle back the noise was still present. I then decided to book my vehicle at barons VW tokai for a diagnostics which I paid for. Cars report came back stating that the timing chain was never done and that a pcv valve needed replacing. Spoke to the manager of the franchise Mr T. Van Rensburg he said I should bring the vehicle in so that they can take it to their own mechanical guys called Petes Mechanical and then take it from there. So I call T. Van Rensburg (manager) today when I returned from a week at sea. He got all rude on the phone sayin he drove the vehicle there's nothing wrong with it, he's not going to fix it and when I asked can I get a copy of the diagnostics I was told they don't give copys. Tried calling the Dealer principal today couldn't get him in. Will not recommend anyone to purchase vehicle from them, very poor after sales service.

Company: Imperial Select Multi Franchise
Country: South Africa
City: Diepriver

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