General Motors South Africa
Unable to complete repairs

Our company vehicle, Chevrolet Utility, was sent in for the 90 000 km service on 19 April 2013. One of the service requests was to repair the air- as well. The air- filter was replaced but was still faulty. The vehicle was taken back on Monday 22 April 2013 and I was informed that the compressor was faulty and needed to be replaced. The compressor, I was told, would take roughly 4 working days to order in. Today is 21 May 2013 and the dealer is still unable to supply the spare part. This vehicle is less than a year and a half old with less than 100 000 km on the odometer and GM is unable to supply a spare part in almost a month.

We bought 3 of these models as company delivery vehicles because we thought that the back-up service would be up to standard, sadly we were mistaken. In the past month I had to phone in on more than one occasion to check on the spare part and wasn't phoned by a service consultant once. I don't expect a phone call or feedback after this complaint either. What I am sure of is that when the time comes to replace our company delivery vehicles I wouldn't consider Chevrolet/Opel or Isuzu.

Company: General Motors South Africa
Country: South Africa
City: Menlyn

  <     >