Volkswagen
Bored respose to a reasonable query

VW Hatfield Bryanston

Received an sms of my service for Friday 10/05/2013

Phoned at 16:30 to query the booking details for my 60000km

The woman who answered sounded bored which reflected "couldn't care" attitude.

Queried why I was offered when I booked a maintenance person by the name Elton, I accepted to be told by this dour woman that Elton left 18 months ago.

Hatfield VW have lost the service mentality.

This woman offered no cheerful "lead" like I can recommend. Its not for me to cheer up the service receptionist but for whom it may be to sound positive and pro active.

I cancelled and promptly booked elsewhere.

Anyone who reads this, try Hatfield but don't be surprised by their, "were doing you a favor attitude, so don't query or complain".

I will tell as many people about this.

Company: Volkswagen
Country: South Africa
City: Bryanston

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